Reputation Management

Adobestock 302682449 original

What customers say about you can have a BIG impact on your business.

Did you know that a one-star increase in your Yelp rating can lead to a 9% increase in revenue? Meanwhile, a one-star decrease in your overall Yelp rating could lead to a 5% loss in revenue.

The fact is, the majority of consumers rely on online reviews before making a purchase decision. Maintaining a positive online reputation on sites like Google, Yelp and Facebook is something your business can’t afford to ignore.

Our Reputation Management Service can help you monitor online reviews, protect your brand, and improve your star rating.
 
Get Started Now

Online Customer Reviews are More Important than EVER!
 

Asset 534

86% of consumers read reviews for local businesses

Asset 533 (2)

78% of consumers trust online reviews as much as personal recommendations

Asset 532 (2)

57% of consumers will only use a business if it has 4 or more stars

Source: Bright Local Local Consumer Review Survey
Mbmw rep2 2x original

Monitor what customers are saying about your business

We'll track all of your online reviews from the top review sites including Google, Yelp and Facebook so you can see what’s being said about your business online.
Image

Measure your online reputation with Daily Reporting

Our Daily Reputation Reports are personalized for your business and give you powerful insight into key metrics such as your average star rating, total reviews, reviews by star rating and more.
Laptop cateringplanner original

Get notified when new reviews are added

We'll send you an email every day notifying you of new customer reviews along with your daily report so you always know how your business is performing.
Mbmw review response 1 2x original


Respond quickly and appropriately to good and bad reviews

Easily identify who, when and where reviews were posted so you can respond to your customers in a timely manner. Not sure what to say? No problem. Our Review Response Coach will guide you.
Mbmw badreview 3 2x original


Stop negative reviews in their tracks

Prevent negative reviews from being posted by allowing your customers to share their concerns directly and discreetly with you first.
Mbmw goodreview 1 2x original


Get more 5-star reviews from happy customers

The best way to increase your rating and get more 5-star reviews is by collecting feedback from your happy customers using our Review Request Form.
Mbmw rep example report modal original


Promote your best reviews on social media

Turn positive customer reviews into social marketing. Highlight your best reviews by sharing them on Facebook and Twitter with just 1-click.

Interested in learning more?
Request Your Free Reputation Report

We'll uncover online reviews you didn't even know you had (good and bad) and show you how you can block negative reviews and start improving your reputation.
Get Started Now